OUR 10 SERVICE COMMITMENTS

10 commitments

At Sinclair Van Centres, we really are committed to looking after you and your business to the very highest standard so much so that we have a 10-point promise in place to show exactly what you can expect:

  1. We will always give you a quote before we start work, so you understand the work required and how much you will pay
  2. We will advise you if additional work is required, give you a cost estimate and won’t carry it out until you authorise us to do so
  3. We will guarantee you an appointment within five working days when you book your vehicle in to your local Van Centre
  4. We will offer you a courtesy vehicle*, a while-you-wait service or a collection-and-return service
  5. If your vehicle is out of action for more than two hours, and still within warranty, we’ll everything we can to source a like-for-like replacement, or the best alternative
  6. If your van breaks down and is recovered to our Van entre, we will perform an initial diagnosis within one working day
  7. We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance
  8. We will give you a two-year parts and labour warranty**
  9. We will fully explain all work carried out, including warranty work and any work paid for by your fleet company or service contract
  10. We will always wash your vehicle free of charge following a service
*Terms and conditions apply. Ask your Van Centre for details. **Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty.

© 2017 Sinclair. All Rights Reserved. Sinclair Group is a trading name of Sinclair Garages (Port Talbot) Ltd

Registered in England and Wales

Registered Address: Sinclair Group | Old Field Road | Bocam Park | Pencoed | CF35 5LJ

Registered number: 1192572

The Sinclair Group has full permission to be regulated and authorised by the Financial Conduct Authority through Sinclair Garages Limited 305925. Our other Limited Companies are: Sinclair Garages (Bridgend) Limited, Sinclair Garages (Newport) Limited, Sinclair Garages (Cardiff) Limited and Sinclair Garages (Port Talbot) Limited and these companies trade as Appointed Representatives of Sinclair Garages Limited.

Our permitted business is the supply of motor vehicles and associated products and services, including Finance and Insurance. You can check this on the FCA's register by visiting the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0845 606 1234.